Privacy policy

Data controller

The data controller is heysneakers.store. For any privacy-related questions reach us via the Contact page.

What we collect

• First and last name — for delivery and courier communication.
• Delivery address and city — to ship your order.
• Phone number — for courier coordination.
• Email — for order confirmations and updates.
• Password (hashed) — if you create an account.
• Technical data: IP address, device type, visited pages — for security and analytics.

How we use it

• To process and deliver your orders.
• To communicate order status.
• To prevent fraud and abuse.
• To improve the site and product range (anonymized data).

Who has access

Data is shared only with strictly necessary services: the courier (for delivery) and the hosting provider. No data is sold to third parties.

Retention

Order data is retained for 5 years in line with accounting obligations. Customer accounts are kept until deletion is requested. Technical logs are kept for at most 90 days.

Cookies and pixels

We use cookies strictly necessary for the cart and session. With your consent we also use analytics cookies (Google Analytics) and advertising pixels (Meta, TikTok). You can manage these from the consent banner.

Your rights

• Access the personal data we hold about you.
• Request correction or deletion.
• Object to processing for marketing.
• Request a copy of your data (portability).

Privacy contact

To exercise any of these rights, email our support address. We respond within 30 days.